Return / Replacement / Refund Policy

At SASNIK™, we are committed to providing quality products and a smooth shopping experience. If there is an issue with your order, our support team will review your request and help you with the applicable return, replacement, or refund process.

1. Damaged, Defective or Incorrect Product

If you receive a product that is:

• Damaged during delivery
• Defective or not functioning as expected
• Different from the product you ordered
• Missing an item or part from your order

please contact SASNIK™ as soon as possible after delivery.

To help us verify the issue, we may request clear photographs, videos, or other relevant information about the product and packaging.

2. Return & Replacement

A return or replacement request is subject to verification and approval by our support team.

If your request is approved, we will provide you with the necessary instructions for the next step.

The product may need to be returned in an appropriate condition along with its original packaging and included accessories, where applicable.

Replacement availability may depend on product availability. If a replacement is not available, an eligible refund may be offered according to the applicable terms.

3. Refunds

Once an eligible refund has been approved, the refund will be processed according to the applicable payment method and the circumstances of the order.

For prepaid orders, the refund will generally be made through the applicable original payment method or another suitable method where required.

For Cash on Delivery (COD) orders, our support team will provide instructions for completing the refund process.

Please note that the time taken for the amount to reflect in your account may depend on the payment provider or banking system.

4. Products That May Not Be Eligible

A return, replacement, or refund may not be approved where the issue is caused by:

• Damage caused after delivery due to misuse or improper handling
• Normal wear and tear
• Unauthorized modification or repair
• Missing parts, accessories, or packaging where these are required for verification
• Any other situation that does not qualify under the applicable return terms

Each request will be reviewed based on the individual circumstances of the order.

5. Order Information Required

When contacting us, please keep the following information ready:

• Order number
• Customer name
• Registered mobile number
• Description of the issue
• Photos or video of the product, if requested

This helps us verify the order and resolve the issue more quickly.

6. How to Contact SASNIK™

For return, replacement, or refund assistance, contact us through:

📞 Call / WhatsApp: +91 9118279269

Please contact our support team with your order details so we can assist you.

7. Policy Updates

SASNIK™ reserves the right to update or modify this policy when necessary. Any updated policy will be published on this page.

Last Updated: August 2026