Refund and Replacement Policy
We want you to love what you ordered. If something isn't right, here's how our replacement process works:
- Easy 7-Day Replacement: If a product arrives damaged, defective, or incorrect, let us know within 7 days of delivery for a free replacement.
- How to request one: Message us on WhatsApp or email with your order number and a photo/video of the issue, and we'll guide you through the next steps.
- Condition: Items must be unused, in their original packaging, with all tags intact.
- Refunds: Where a replacement isn't possible, we'll issue a refund to your original payment method, or as store credit for Cash on Delivery orders.
- Processing time: Replacements/refunds are processed within 5-7 business days of approval.
Questions? Reach out anytime via our Contact Us page.